Refund policy

Refund Policy

We have replacement policy for prints and products that are damaged in transit.  Proof of damage in transit is required, preferably through photographic evidence.  Any delivery that had been damaged will be replaced and re-sent.  Please email  hello@davesouthwood.com in this event.

All orders that are delivered and confirmed as undamaged, or where we have not been informed of any courier damage, are deemed to have been accepted by you in good condition and will no longer be replaced for free on return of the damaged item for disposal. 

Damage caused during self-organised framing or mounting is the responsibility of the customer, and there will be no refund for prints that have been spoiled in this way.   

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).  Please get in touch if you have questions or concerns about your specific item.

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.